Typical software problem solving

The program does not see the camera

Install a camera driver from the site
Install the latest software from the site

The software freezes due to the built-in laptop camera

Disable the camera as follows:
Open Device Manager
Right click on the camera

Open Properties
In the driver tab, click the "Disable" button

The camera is displayed in Device Manager, but it does not appear in Altami Studio

The problem is usually the difference in version (the driver does not fit the program).

The solution is to reinstall the software and driver either from the provided disk, or with altamisoft.com, alelso.ru

U3MOS camera is recognized as a usb 2.0 camera (USB 2.0 is being written in brackets)

1. Check for the absence of the PointGrey host controller in the device list (for the built-in usb 3.0 controllers)

2. Reinstall Host Controller Driver
3. Try another wire (last option, but sometimes a problem is in the wire)

UCMOS camera is recognized as an Unknown device with VID / PID not corresponding to UCMOS cameras

Return from the user and check in the office.

Altami USB (Zakharkin) camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installed

Install the 32-bit program version

U3MOS camera is recognized as a USB 2.0 camera in Device Manager.

1. The device should not have a PointGrey host adapter (the user can install the wrong driver). If it is, then remove the driver and put the manufacturer driver.
2. If the driver is installed from the manufacturer (for the host adapter), try changing the USB 3.0 cable.

USB 2.0 UCMOS camera is recognized in the Device Manager with an error - “Impossible to verify the digital signature of the drivers"

Install SP1

Then install

or install

Strips on the image, the lighting source is powered from 220V (halogen lamp or others).

1. Setting "Supply frequency" - 50/60Hz
2. Add or reduce the exposure time (setting "Exposure time")

It is necessary to reconnect U3CMOS camera after the start of the program, the camera shows in the absence of a picture.

In the properties of USB 3.0 hub, turn off power saving.

UCMOS camera is recognized as an Unknown device

Check camera firmware:

Find the camera in Device Manager - Properties - "Details" tab - copy the value and send it to us.

U3CMOS camera is displayed in Device Manager, but it does not appear in Altami Studio with a 64-bit version of the program installed

Install the 32-bit program version